Help & Support
Customer Support & SLA
Last updated October 2026
For enterprise technical inquiries, security whitepapers, custom integrations, or compliance audits, contact our engineering and support team at: support@dokimosid.com
Support Email
support@dokimosid.comSupport Hours
Monday through Friday, 9:00 AM – 6:00 PM EST (Eastern Standard Time)
First Response SLA
First response within 24 business hours for standard inquiries; within 4 hours for critical enterprise production issues.
Submit a Support Case
Users and administrators can open a support ticket by emailing support@dokimosid.com with your Organization Name, affected Interview ID, and a detailed summary of the issue.
Emergency Escalation
For critical security, compliance, or access escalations, contact admin@dokimosid.com.
Zoom Integration Documentation
For step-by-step instructions on adding, configuring, scheduling interviews with, or removing the Dokimos ID Zoom app, see our Zoom App Marketplace Guide.